Valerie Metcalfe - Managing Director, FCm Ireland
With over 30 years corporate travel industry experience, Valerie brings a wealth of knowledge to managment of FCm Ireland. Valerie's natural leadership style and focus on high quality service provision through highly trained and motivated staff has been recognised by accreditations FCm Ireland have achieved such as 'Excellence Through People' and 'Top 10 Best Workplaces in Ireland' awards. Valerie is a member of the board of the ITAA (Irish Travel Agents Association).
Caroline Mongey - Operations Manager
Caroline has a pivitol role within the business covering a wide range of responsiblities which require excellent project management and communication skills. Caroline has worked in Operations and Quality Control with FCm for almost 20 years. Caroline works closely with the IT Manager, Reservations Manager and Sales & Marketing Manager ensuring FCm is constantly improving our procedures, productivity and systems.
Rhona McCann - Reservations Manager
Leading the busy Reservations unit, Rhona is a key member of staff with 20 years corporate travel experience. Her role incorporates ensuring delivery of high service levels, management of reservations staff and training and extensive supplier liaison. Rhona was the 2013 Winner of the Irish Travel Agency Association award sponsored by DAA for 'Best Corporate Travel Professional of the Year'.
Colm Bolger - IT Manager
As IT Manager Colm has responsibility for managing staff within the IT Team and streamlining FCm Ireland's technology solutions. Colm works extensively with FCm's Global IT Team, project managing implementation and delivery of systems and technology. Colm has over 20 years experience within the travel industry and has in-depth knowlege and expenience of implementing and using travel technology.
Karen Gleeson - Sales & Marketing Manager
Karen leads the Sales & Marketing team and has overall responsibility for Account Management which is a key focus of the business. Karen's career has progressed within the company over 18 years, her indepth knowledge and experience help drive core objectives of high quality service and value for money motivating the team to exceed Client expectations and deliver measurable time and cost savings.
Clodagh Flanagan - Regional Director of Sales (Europe)
Clodagh has over 10 years B2B Sales Experience and is responsible for driving new business, developing leads across the private and public sector through to RFP response and presentations. With a consultative approach Clodagh implements strategic solutions tailored per client designed to achieve maximum time and cost savings. Clodagh leads national sales for Ireland and works closely with the Global Sales Team regarding international bids. Clodagh is also a committee member of the Institute of Travel Management (ITM)