Mobile technology has had a huge impact on the travel industry, especially corporate travel. From streamlining the booking process and providing a better user experience, to saving clients time and money, mobile tech has serious benefits. However, according to a 2016 GBTA survey, nearly 70% of businesses are yet to implement a mobile strategy into their travel programme, so haven't seen the advantages - both financial and operational - that mobile technology offers.
Another 2017 survey by ACTE of corporate travel buyers from around the world highlighted how business travel preferences are changing, by an increase in use of market disruptors such as shared economy lodgings, app-based transport and ride shares. This reinforces that, now more than ever, businesses should be overhauling their travel programmes and policies to include mobile technology.
FCM's latest white papers are packed full of advice, expert opinion and insights about mobile travel tech, to help give your corporate travel programme a little boost.
Read on to find out more...
White Paper: Building a mobile strategy for your corporate travel programme
The increased use of mobile devices for travel has been nothing short of dramatic since the first apps appeared nearly a decade ago. Gone are the days when higher value bookings were still made on a desktop or offline by talking to a TMC; today, the reliance on mobile devices is total and all bookings are made on them, regardless of value. So it's essential to have a mobile strategy in place for your corporate travel programme.
Download our free FCM Insight guide to learn more about business travel mobile strategies.
Webinar: Building a corporate mobile strategy
So you've read the white paper and decided to implement a mobile tech strategy into your corporate travel programme - but where should you start?
Sign up our upcoming webinar on creating and applying a mobile strategy to your business' travel programme, and hear tips and advice from our FCM travel experts, as well as a Q&A discussion with other travel managers and bookers.
Date: Thursday 22nd November
Time: 10am for the UK and Ireland, 12noon for Europe and South Africa, 4pm for Singapore
White Paper: Help or hype - do travel apps make a difference?
Are your employees using apps to manage their travel plans? From flights and online check-in, to arranging ground transport and submitting expenses, mobile apps have revolutionised the face of corporate travel. But are they a help or a hinderance?
Mobile applications continue to promise so much in corporate travel but they haven’t quite delivered - yet. There is the distant dream of a single app acting as an access point to airline and hotel and restaurant reservations, itinerary management, ground transportation, loyalty schemes, digital wallets and perhaps even a virtual assistant. Find out more in our new FCM Insight white paper!
White Paper: The making of Sam :]
When FCM first created its business travel personal assistant, the brief was clear: develop an a mobile app for both Android and Apple devices, that puts the business traveller's needs first.
FCM clients are used to one-to-one personal service from experienced travel consultants. So for the app to work, the developers had to give it personality and purpose. That personality was called Sam :]
To find out more about the Sam :] app and how it was developed, download the latest FCM Inight white paper - COMING SOON!
Sam Meets Claire: FCM's Travel Assistant & 30SecondsToFly's Chatbot Integrate
FCM's mobile travel assistant, SAM, has integrated with artificial intelligence startup 30SecondsToFly's chatbot, Claire, according to FCM. FCM is piloting an AI-enhanced self-booking air and lodging capability via Claire on SAM with interested clients.
FCM announces next phase in chatbot Sam deployment including Travel Manager features
FCM Travel Solutions has announced that it is enhancing its AI ‘pocket travel assistant’ application Sam with extra features for use by travel managers. This is in response to client demand for greater visibility of their travellers in-trip and dovetails with the global travel management company’s FCM Connect technology strategy to meet the needs of managers, bookers and travellers.
FCM’s Chatbot Technology Sam Wins GTMC Innovation Award
FCM Travel Solutions has scooped the much coveted GTMC Innovation Award in recognition of the travel management company’s ground-breaking business travel tool, Sam, a chatbot that blends artificial intelligence with the expertise of FCM consultants to deliver personalized, relevant information to business travellers’ mobile devices.